In order to finalize your party booking, we require that you agree to the following party terms & conditions. By paying your nonrefundable deposit, you are agreeing to follow all terms and conditions below. 

 

If you have questions regarding any of our policies please email us at info@paintedpalaceparties.com or call 425-889-5100 and we are happy to discuss. 

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Please note, we do not provide refunds on the retainer/deposit should you choose to cancel your party for any reason. Reschedules may be permitted on a case-by-case basis with advance notice depending on availability. All retainers to secure your date or payments made prior to your party are non-refundable but the amount paid can be transferred to a new party date or towards a public event upon request.  

             

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Have additional questions? Check out our FAQ page

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GENERAL POLICIES AND REMINDERS

(Please review and keep this portion for your records)

 

• Refunds will not be given after performance is completed.

• We do not provide refunds on the retainer/deposit should you choose to cancel your party for any reason. Reschedules may be permitted on a case by case basis with advance notice. All retainers to secure your date or payments made prior to your party are non-refundable.   

• Specific actresses may be requested but are not guaranteed.      

• If you are late for your party, the performer is not expected to stay later. They will stick to the original time frame. If in the unlikely event the performer is late due to traffic, weather conditions, unforeseen complications or other acts of God a phone call or text message will occur to inform the client of the delay with an estimated time of arrival. Any missed time will be made up for at the end of the visit. 

• You must provide adequate space for group activities. For character parties, we need at least a small space for characters and kids to move around. For painting parties, we need a table with chairs for each painter. For spectacular show parties, we need at least a 6'x6' space for the performers and a space for kids to sit in chairs or on the ground to see the performance. For parties with face painting, we will need a corner of a table and two chairs for child and face painter. 

• In the case of outdoor parties, provide a shady area for performers/artists, and coverage from any rain or inclement weather and free from hazard such as traffic, dangerous animals, sudden drop offs, etc. 

• We do not represent any Disney or copy-written character, artist, or artistic work. 

• Parents must supervise their children at all times. Our performers are to provide entertainment, not discipline for the children. 

• Gratuity is not required but if you feel your performer exceed your expectations it is always appreciated and can be given in cash or added to your final payment. 

• Seattle’s Princesses by The Painted is not responsible for accidental injuries or property damage. It is the responsibility of the host and/or parents to provide appropriate supervision and a safe space. If a child is misbehaving, and putting others at risk, the parent MUST take that child aside.

• Painted Palace staff may not be required to remove shoes or any other costume piece unless mandated by health or safety codes. Please note that all footwear worn to parties is kept clean and worn only for parties and is considered part of the costume. 

• Anyone showing signs of illness or who has been exposed to COVID-19 within the past 14 days may not attend the party.

• Guests must wash/sanitize hands frequently and party area must be kept as clean and sanitary as possible. If the party is held indoors, staff must have access to a sink and be able to wash their hands at any time.

• Our performers and artists reserve the right to leave a party or event without refund if they feel unsafe or in danger including but not limited to verbal harassment from guests, inappropriate touching, dangerous party conditions, etc. In most cases, a first warning may be given to stop the behavior in order for the party to continue, however, if the behavior continues, our staff will leave, and you will not be permitted to book with The Painted Palace in the future.

• The Painted Palace has a zero-tolerance policy for harassment and discrimination and reserves the right to end a party at any time if our staff is being mistreated due to gender, race, sexuality, disability, etc. 

• In the case of dangerous inclement weather both the performer and the client have the right to reschedule the party. Refunds will not be given for the retainer payment, but we will prioritize your new preferred date or you can change your party to a virtual party.

• In the rare case that our performer is not able to perform the party due to covid exposure or illness we will do our best to replace them with another performer. If for some reason we do not have another performer available for the same character you will be given the choice to choose another character or reschedule the party for a later date and will be given a discount of 10% on the total party balance.