FAQs

Where is the party venue located? 

Our address is 1813 130th Ave NE #210 Bellevue, WA 98005. Our party venue is street facing and we have parking in front of our venue plus there is additional parking on the street or around the back of the building. We ask that guests avoid parking directly in front of other businesses to be respectful to our neighbors and utilize the other parking spots as much as possible. 

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What do I need to bring with me?

We will take care of all supplies related for the activities happening during your party, but if you would like, you are welcome to bring in lunch, snacks, or dessert for your party! If you do bring in any food items, we ask that you bring in any plates, cups, napkins, etc. that you will need as well. You are also welcome to bring in some basic decorations, however, we do not allow confetti, silly string, and open flames (aside from when singing happy birthday) at our venue. 

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When can I arrive?

You may arrive up to 15 minutes prior to your party start time to drop off your things and do any setup that you need before the guests arrive. When you arrive, we will have everything set up on our end and will have a helper on hand to help with anything you need as you arrive and setup. Please note that early arrivals will not be allowed to enter the venue until your designated party arrival time as our staff needs to reset from prior parties, prep for your party, and often times take their lunch break. We ask that you be respectful of our staff during the time before your party so that they can focus on getting everything setup for you and your guests!

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What happens during my party?

Our host will help you welcome your guests and get everyone settled upon arrival. Approximately 5 minutes after your party start time, our host will gather all of your guests for the Royal Grand Entrance where we will welcome the princess or character attending your party. Once the performer comes out during the entrance, our staff will take the reigns, and lead your guests through your party activities. We have a pre-planned format for every party that we will follow based on your chosen activity, character, guest count, etc. and our staff is specially trained in managing party flow to keep things running smoothly. 

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An average format you can expect is:

• Special grand character entrance 5-10 minutes into the start of the party

• Initial activity (face paint, craft, painting, etc. depending on the activity you selected)

• Break for food and/or story time

• Second activities (games, songs, dancing, more painting, coronation ceremony, etc.)

• Last 15 minutes of the party is reserved for singing Happy Birthday and cake/dessert time. 

 

If you have questions or special requests, please let the party host know and they will be happy to help. 

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What if my guests are late?

In the case of late guests, we will still introduce the character at the designated time, however, they will start with a story or a game to hold off on the main activity as long as possible. In order to ensure that you and your guests can enjoy all of the included activities, our staff will only wait up to 15 minutes before starting the main activity and we will help new guests catch up as needed when they arrive. 

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What do I do at the end of my party?

At the end of your party, you can pay your party balance if you have not done so already, and we will have the option to add gratuity if you would like. We ask that you pack up anything you would like to take home but our staff will take care of all other cleanup! If you need help packing things up or bringing them out to your car, please ask our staff and they are happy to assist. 

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Can I add additional characters to my party?

We are happy to add additional characters leading up to your party depending on availability, but we recommend putting in your request as soon as possible as characters book up quickly! Pricing is $125 per additional character. To submit a request please email us at info@thepaintedpalaces.com

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How long is the character at our party?

The character will have a grand entrance 5 minutes after the start of your party to give time for all guests to arrive and to get set up for the special reveal! Our party host will line the kids up and get them ready for the royal arrival and will show you where to stand to get the best photos of the big reveal! 

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How many guests can I have? What if more guests show up than expected?

For our mini parties, you are welcome to have up to 25 people total including up to 10 kids. For basic and deluxe parties, you are welcome to have up to 35 people total including up to 20 kids. We ask that you send us a final guest count a couple of days prior to your party so our staff can prep the supplies and space accordingly. If you have more guests than expected, our staff will do their best to accommodate but they may need to make modifications to your party package to ensure a safe and enjoyable party for all. Refunds will not be given in the event that activities are modified due to incorrect guest counts. 

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What should parents do during the party?

Many families choose to have parents/guardians drop off kids and pick them up at the end of the party but this is completely up to you as long as at least one adult remains per 10 kids. Our party activities are designed to be focused on the kids but parents are welcome to watch and take photos/videos and are encouraged to join in on the fun as well! We do ask that adults be respectful in regards to volume during the party to ensure that the kids are able to hear the character and to reduce distractions. We highly encourage you to watch and enjoy the party performance and the magical moments that are sure to come!

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If you have any questions that we haven't covered please email us at info@paintedpalaceparties.com and we would be happy to assist you!